When Synap, a growing assessment platform provider, needed to enhance their proctoring capabilities, they faced a common challenge: finding a solution that could integrate seamlessly, scale effectively, and support customers of all sizes. Prior proctoring integrations had left them dealing with disconnected systems, high support costs, and pricing models that didn't work for their diverse customer base.
Rosalyn empowers assessment platforms like Synap by providing best-in-class proctoring solutions that integrate seamlessly, scale effectively, and support customers of all sizes. By collaborating with Rosalyn, Synap was able to allocate its resources to delivering secure and flexible online exam solutions while entrusting proctoring to a specialized, trusted partner.
Through partnership with Rosalyn, Synap achieved:
Synap faced increasing demand for online proctoring following the pandemic. However, its existing proctoring integrations were creating more problems than they solved, with these core challenges:
Challenge 1: Fragmented User Experience
According to Dr. James Gupta, Founder and CEO of Synap: "The main problem we encountered was that the systems felt like two completely separate tools from the end user's perspective. Users were required to maintain accounts on both systems, and the handover process often created significant gaps in the experience."
This fragmentation created multiple issues:
Challenge 2: Inflexible Pricing Models
Traditional proctoring solutions weren't designed for Synap's diverse customer base:
"A lot of other proctoring tools are built with the assumption that they’re going to be partnering with large universities administering tens of thousands of exams each year," notes Dr. Gupta. "As a result, there aren't pricing options that fit the needs of smaller or more varied organizations."
Challenge 3: The AI vs Human Dilemma
Existing solutions forced a choice between two problematic options:
"Other systems that have gone fully AI have issues like racial bias, false positives, and false negatives," explains Dr. Gupta. "Internally, many of our customers have told us they’re not truly relying on the AI—they’re not reviewing the AI-flagged footage at all because it’s simply not accurate or trustworthy."
Challenge 4: Technical Integration Hurdles
Previous solutions presented significant technical challenges:
For Synap, these challenges weren't just technical inconveniences—they were limiting business growth:
They needed a solution that could:
Synap found in Rosalyn a partner that could address their complex needs with modern technology and a collaborative approach. The implementation provided both immediate technical benefits and long-term strategic value.
The technical integration proved remarkably efficient:
"As a technology company evaluating proctoring solutions, the quality of integration was crucial for us” notes Dr. Gupta. “Rosalyn's modern API architecture and comprehensive documentation helped our team complete the core integration in just 1-2 days of development time. The clean design and familiar tools like Swagger and Postman made what could have been a complex integration surprisingly straightforward."
Unlike their experience with legacy providers, Rosalyn's modern architecture provided:
Rosalyn's unique approach solved the AI vs human dilemma:
“What truly stood out to us about Rosalyn was the exceptional value it delivers. Its human-in-the-loop proctoring approach allows us to enjoy the benefits of human oversight while maintaining a price point that is significantly closer to fully automated solutions," says Dr. Gupta.
The solution accommodated Synap's diverse customer base:
"For our smaller, more agile customers, the process is incredibly efficient. They can set up a Synap account, integrate Rosalyn, and be ready to administer their first exam within just 12 to 24 hours," explains Dr. Gupta.
Beyond technical integration, Rosalyn provided:
"Rosalyn has been a true partner in every sense," says Dr. Gupta. "Unlike larger corporate providers, they operate as an extension of our team—always responsive, collaborative in problem-solving, and aligned with our growth. This partnership mindset has been crucial as we scale our assessment platform to serve a diverse range of certification bodies and educational institutions."
By streamlining technical workflows and responding swiftly to market changes, the Synap-Rosalyn partnership fosters a cycle of continuous improvement. Planned updates—such as advanced reporting capabilities, expanded configuration settings, custom security rules, and deeper LMS integration—are set to ensure the solution stays flexible and future-proof.
"What sets Rosalyn apart in the proctoring space is their true partnership approach. Unlike some larger corporate providers, they operate as an extension of our team—responsive to our needs, collaborative in problem-solving, and aligned with our growth,” explains Dr. Gupta. This collaborative mindset empowers Synap to meet evolving customer demands while exploring new market opportunities with adaptable, secure, and customer-centric solutions
The collaboration demonstrates how seamless integration and a customer-centric partnership can reshape the online exam experience, enabling fair, equitable assessments for institutions of all sizes. By overcoming challenges such as fragmented user experiences, inflexible pricing, and unreliable proctoring solutions, Synap found a trusted partner in Rosalyn that delivers scalable, secure, and flexible proctoring services.
This collaboration is particularly impactful in broadening access to online education and ensuring that high-quality, secure assessments are within reach for institutions, from small non-profits to large universities.
As Dr. Gupta explains: "Rosalyn's human-in-the-loop proctoring strikes the perfect balance between AI efficiency and human judgment, offering us enterprise-grade security while maintaining affordability and flexibility for customers of all sizes."
Together, Synap and Rosalyn are poised to expand their offerings, making fair, accessible assessments a reality for educational institutions worldwide.
