Case Study

From Manual to Modern: How Nexford University Transformed Assessment Security

Summary

Nexfort University is an emerging leader in online education, focused on providing quality education across international markets. Their commitment to maintaining high academic standards while embracing technological innovation has positioned them for continued growth and success.

For Nexfort University, the journey to DEC accreditation revealed a critical gap: their manual proctoring process wasn't meeting modern compliance standards. Using a system of recorded PowerPoint presentations and manual ID checks, they needed a professional solution that could scale with their ambitions.

Working with Rosalyn, Nexfort achieved:

  • 75% reduction in support resolution time
  • 50% decrease in technical issues
  • Successful DEC accreditation on their second attempt
  • Standardized identity verification across all assessments
  • Enhanced security measures with AI-powered monitoring

15min

Reduction to Support Resolution Time
(Per Ticket)

50%

Decrease in Technical Issues
(Per Session)

The Challenge: Manual Processes Meet Modern Requirements

Initial Landscape

Nexfort University's journey to modernize their exam security began with a failed accreditation attempt. Their existing proctoring system, while well-intentioned, relied heavily on manual processes that couldn't meet modern compliance standards.

"Our previous approach was pretty manual and non-standard," explains Hesham Alaa. "We asked learners to record themselves while using PowerPoint, embedding their video inside the presentation slides. At the beginning of each video, they would present their government ID."

Core Challenges

1. Technical Limitations
  • File Management Issues: "Learners in emerging markets with limited internet bandwidth faced challenges uploading large video files"
  • Process Complexity: Multiple steps required for recording, embedding, and uploading videos
  • Quality Inconsistency: Variable video quality affected ID verification reliability
2. Compliance Gaps
  • Non-Standard Verification: "We didn't have a standard way for reviewing IDs"
  • Limited Security Controls: No restrictions on external resources during assessments
  • Manual Documentation: Lack of systematic compliance reporting
3. Operational Inefficiencies
  • Time-Intensive Support: Each support ticket required approximately 20 minutes to resolve
  • Resource Drain: Faculty spent excessive time managing technical issues rather than focusing on assessment
  • Identity Verification Issues: "About 10% of sessions required retakes due to improper ID presentation"
4. Student Experience Impact
  • Technical Frustrations: Students struggled with complex recording and upload requirements
  • Inconsistent Process: Lack of standardization led to confusion and anxiety
  • Delayed Feedback: Technical issues often delayed assessment completion

The Stakes

For Nexfort University, these challenges weren't just operational inconveniences – they represented significant barriers to their institutional growth. With their first DEC accreditation attempt unsuccessful, they needed a solution that would:

  • Meet rigorous compliance standards
  • Scale across their growing student population
  • Work reliably in regions with limited internet connectivity
  • Provide a professional, standardized experience

"When you speak to the compliance body," notes Alaa, "telling them you're using a manual process versus a standard tool with structured processes and hybrid AI makes a significant difference."

Should I proceed with the Solution section next? This will detail how Rosalyn addressed each of these challenges systematically.

What was crucial wasn't just the tool itself, but the complete solution – including a seamless Canvas integration, a user-friendly interface, and most importantly, a great support and responsiveness to customer needs.

Hesham Alaa
IT Manager, Nexford University

The Solution: A Strategic Transformation

Strategic Implementation

Nexfort University partnered with Rosalyn to implement a comprehensive proctoring solution that would address their immediate compliance needs while building a foundation for future growth. The implementation focused on three core areas: compliance, efficiency, and user experience.

Key Solution Components

1. Professional Identity Verification
  • Structured pre-exam ID verification process
  • Automated compliance documentation
  • Standardized verification protocols
2. Streamlined Security Framework
  • AI-powered surveillance
  • Comprehensive lockdown
  • Real-time monitoring
  • Multi-factor verification
3. Cloud-Based Infrastructure
  • Eliminated large file uploads
  • Cloud-based recording and storage
  • Reduced bandwidth requirements
  • Improved accessibility for emerging markets
4. Integration with Learning Systems
  • Seamless Canvas LMS integration
  • Simple one-click exam setup
  • Automated session management
  • Structured workflow implementation

Strategic Enforcement

To ensure maximum effectiveness, Nexfort implemented a critical policy change:

"We added a condition that students cannot proceed to the final project, worth 40% of the course grade, until they complete the Rosalyn-proctored assessment. This ensured complete adoption of the new security measures."

Implementation Support

A key factor in the successful transformation was Rosalyn's dedicated support:

"Rosalyn is one of the top five vendors I've worked with in terms of team cooperation and responsiveness," shares Alaa. "When we have issues, there's always quick responses through our Slack channel. The faster response and great communication gave us confidence that any challenges would be solved."

The implementation included:

  • Dedicated support channels
  • Rapid response protocols
  • Regular check-ins
  • Continuous optimization

DEC Accreditation

Rosalyn's professional proctoring tool contributed significantly to getting the DEC accreditation on their second attempt.

Operational Efficiency Gains

A 75% reduction in support resolution time, from 20min down to 5min, as well as a 50% reduction in technical difficulties.

Enhanced Security & Compliance

A standardized Identity Verification process eliminating manual ID checks and automating compliance documentation.

Assessment Integrity

Rosalyn's AI Assisted monitoring produces structured violation detection with realtime intervention capabilities and comprehensive session recordings.

Faculty Impact

Reduced manual review time, automated violation flagging, streamlined grading process and enhanced security confidence.

Student Experience

A simplified assessment process, reduced technical barriers, clear structured workflows and faster issue resolution.

Looking Forward: Lessons Learned and Future Evolution

1. The Power of Standardization

Nexfort's journey demonstrates how moving from manual processes to standardized systems can transform institutional credibility. "When you tell compliance bodies you're using a structured process with AI-human hybrid proctoring, it makes a significant difference," reflects Alaa.

2. Partnership Drives Success
  • Quick issue resolution
  • Continuous improvement
  • Enhanced trust
  • Reduced implementation risks
3. Evolution Through Feedback

The implementation demonstrated the value of continuous improvement:

  • Technical issues reduced from 30% to 15%
  • Support time decreased from 20 to 5 minutes
  • Process optimizations based on user feedback
  • Regular feature enhancements

"The process of enabling Rosalyn in Canvas is very easy – it's just a turn-on button for the quizzes. This simplicity has been crucial for faculty adoption."

Hesham Alaa
IT Manager, Nexford University

Future Directions

As Nexfort University prepares for expansion into the US market, several key initiatives are underway:

1. Enhanced Integration
  • Deeper LMS integration
  • Streamlined grading workflows
  • Improved analytics capabilities
  • Enhanced user interfaces
2. Accessibility Focus
  • WCAG compliance implementation
  • Enhanced accessibility features
  • Improved user experience
  • Broader market readiness
3. Continuous Optimization
  • Extended session reconnection times
  • Enhanced search capabilities
  • Improved violation detection
  • Streamlined workflow automation

Final Thoughts

Nexfort University's transformation from manual proctoring to a professional, automated system illustrates the impact of choosing the right solution and partner. Their success in achieving DEC accreditation while significantly improving operational efficiency demonstrates the value of a strategic approach to assessment security.

Our Exam Governance Stack

Explore Rosalyn’s complete exam governance platform

Intelligent Exam Protection for Today’s AI Threats.

Lockdown AI

Know Who's Taking the Test. Every Second. Every Time.

Identity Assurance

The Future of Exam Monitoring is Multi-Modal.

Multi Modal Detection

From Constant Monitoring to Strategic Oversight.

Human Adjudication

AI Built on Ethics, Backed by Proof.

Ethical Intelligence

Rosalyn Delivers Assessment Security at Scale

Enterprise Scale

Lockdown AI doesn't just restrict applications—it protects your entire assessment environment with system-level intelligence.

Lockdown AI

Meet continuous identity assurance that adapts, learns, and protects, ensuring the right person is taking the right test at every moment

Identity Assurance

Intelligent Detection Across Every Dimension

Multi Modal Detection

While traditional proctoring relies on humans watching screens, our AI-powered system routes critical events for expert verification in 20 seconds—delivering smarter protection with 90% less review time

Human Adjudication

In a world where AI fairness is often an afterthought, Rosalyn's ethical intelligence is engineered from the ground up.

Ethical Intelligence

The future of assessment security isn't about choosing between scale and integrity or cost-efficiency - it's about transforming how we think about all three.

Enterprise Scale