When COVID-19 forced the Academy of Life Underwriting (ALU) to cancel their 2020 certification exams, they faced an unprecedented challenge: How could they transform their high-stakes global certification program - traditionally conducted in-person - into a secure virtual experience without compromising integrity?
The stakes were immense. ALU's certification exams, delivered twice yearly, are critical professional milestones in the life underwriting industry. With hundreds of candidates taking exams simultaneously across multiple time zones, they needed a solution that could handle massive concurrent usage while maintaining rigorous security standards.
Their first attempt at virtual proctoring revealed the complexity of the challenge. Technical issues plagued exam sessions, with video feeds cutting out mid-exam and up to 10% of recordings becoming unreadable. For an organization where every exam needs thorough review to maintain certification standards, these gaps in oversight were unacceptable.
The challenge was clear: ALU needed a proctoring solution that could deliver:
ALU needed a transformation, not just a technology upgrade. They found it in a solution that would redefine what's possible in virtual certification.
After evaluating multiple options, ALU found their answer in Rosalyn's innovative approach to exam integrity. Rather than choosing between AI efficiency and human oversight, Rosalyn offered something unique: a human-in-the-loop AI system that combines the scalability of artificial intelligence with the nuanced judgment of human proctors.
Rosalyn's platform proved capable of handling ALU's most demanding scenarios - hundreds of candidates taking exams simultaneously across multiple time zones. The system's robust architecture ensures consistent performance even during peak usage.
Understanding test anxiety, especially around AI monitoring, Rosalyn's platform was designed to be as unobtrusive as possible. "Our candidates appreciate knowing there's human oversight," notes Steinhardt. "When they express concerns about AI making mistakes, we can confidently assure them that every potential flag is reviewed by a human proctor before any action is taken."
The platform integrated smoothly with ALU's existing examination system through SignApp, creating a unified experience for both administrators and candidates. "The integration between systems has streamlined our entire process," explains Steinhardt. "Everything from exam delivery to proctoring reports is now accessible in one place, making our review process significantly more efficient."
For an organization dealing with candidates from major financial institutions, security was paramount. Rosalyn's commitment to privacy and security standards provides the confidence ALU needs when dealing with strict corporate data policies.
As remote certification becomes increasingly prevalent across industries, ALU's experience provides a blueprint for maintaining integrity while scaling globally. Their transformation from traditional in-person exams to a sophisticated virtual certification program demonstrates how the right technology partner can turn crisis into opportunity.
"Rosalyn has redefined what's possible in virtual certification," reflects Steinhardt. "The combination of AI efficiency and human oversight, coupled with enterprise-grade security and seamless integration, has given us a solution that exceeds our original in-person proctoring capabilities. For any organization handling high-stakes professional certifications, I couldn't recommend a better partner."
Key Takeaways:
As ALU continues to evolve its certification programs, their partnership with Rosalyn provides the foundation for continuous innovation. The success of this implementation proves that with the right technology partner, organizations can maintain the highest standards of integrity while delivering a superior experience for candidates in our increasingly digital world. Their experience sets a new benchmark for professional certification in the digital age, demonstrating how innovative technology can enhance rather than compromise examination integrity.
